Retrieving haystacks: a data driven information needs model for faceted search.

The research aim was to develop an understanding of information need characteristics for word co-occurrence-based search result filters (facets). No prior research has been identified into what enterprise searchers may find useful for exploratory search and why. Various word co-occurrence techniques were applied to results from sample queries performed on industry membership content. The results were used in an international survey of 54 practising petroleum engineers from 32 organizations. Subject familiarity, job role, personality and query specificity are possible causes for survey response variation. An information needs model is presented: Broad, Rich, Intriguing, Descriptive, General, Expert and Situational (BRIDGES). This may help professionals to more effectively meet their information needs and stimulate new needs, improving a systems ability to facilitate serendipity. This research has implications for faceted search in enterprise search and digital library deployments

Innovation within the service sector The use of interactive networks by retailers

Available from British Library Document Supply Centre-DSC:DXN031555 / BLDSC - British Library Document Supply CentreSIGLEGBUnited Kingdo

What is business information literacy and can the corporate librarian contribute anything to the discourse?

The concept of business information literacy is explored through content analysis of scholarly literature and interviews with business information professionals in academic and corporate contexts. The business school librarian was found to prioritize library instruction whereas the conversion of information to competitive intelligence is important for the corporate librarian. The findings are also found to be part of wider debates surrounding information literacy and higher education. © Taylor & Francis Group, LLC